Terms & Conditions

“Srnadigital,” “we,” “us,” or “our” refers to the service provider. “Client,” “you,” or “your” refers to the purchaser of services.

We provide performance-focused marketing and implementation services that may include: campaign strategy, advertising management, landing/booking flow builds, tracking setup, automation workflows, and follow-up systems. The exact scope is defined in writing (proposal, onboarding notes, invoice, or a signed agreement).

• Strategy, campaign setup, creative direction, and optimization for paid traffic (for example, Meta Ads).
• Booking flow build or optimization, including conversion tracking configuration where applicable.
• Follow-up and automation workflows (confirmations, reminders, reschedules, and no-show recovery), where applicable.

Deliverables and timelines vary by project and are confirmed before launch.

To perform effectively, you agree to:

• Provide accurate business info, offer details, and constraints.
• Provide timely access/approvals to required accounts and tools.
• Maintain reasonable calendar availability and handle inbound conversations promptly.
• Follow applicable laws and platform policies (advertising, privacy, consent, claims, and disclosures).

Fees are billed as described in your proposal or invoice. Advertising spend is billed directly by the advertising platform and is separate from our fees.

Our fees may include an Implementation & System Installation component (strategy, build/setup, creative production, tracking configuration, automation setup, QA/testing, and launch preparation). This work is labor-based and starts immediately once onboarding begins.

You remain the owner of your accounts and data. We may request partner/admin access to implement and optimize campaigns on your behalf.

If your engagement is pay-per-performance, the specific performance event(s), definitions, and qualification criteria (if any) are confirmed in writing before launch (for example: what counts as a “qualified booked appointment”).

The performance model is designed to align incentives, but outcomes still depend on factors such as your offer, market conditions, availability, and sales execution.

We reserve the right to pause, adjust, or stop campaigns if we are materially blocked by missing access, delayed approvals, policy restrictions, broken tracking, significant offer changes, or insufficient calendar availability.

Srnadigital provides a performance-based marketing + implementation service. Because work begins immediately (strategy, creative production, system build, tracking, configuration, testing, and optimization), all service fees are non-refundable once work starts.

This includes (without limitation): time spent on strategy, account setup, creative/copy development, landing/booking flow work, tracking setup, automation/follow-up configuration, testing, revisions, campaign build, and optimization.

Advertising spend is always non-refundable because it is billed directly by the platform and is outside our control.

Once campaigns are launched or deliver measurable value (including booked appointments, conversions, or revenue attributable to the system), no refunds will be issued for the applicable service period.

If you have a billing concern, contact support@srnadigital.com and we’ll review it promptly.

Either party may terminate the engagement for any reason by written notice. If your engagement includes a separate signed agreement, that agreement governs. Otherwise, termination becomes effective at the end of the current billing period shown on your invoice.

Upon termination, we will provide reasonable offboarding support (access removal, handoff notes, and current campaign status) where applicable.

We do not provide prorated refunds for partial service periods, and ad spend remains non-refundable.

Results vary based on your offer, market, pricing, competition, calendar availability, responsiveness, and sales execution. We do not guarantee revenue, profit, or specific financial outcomes.

To the maximum extent permitted by law, Srnadigital will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue.

We are not affiliated with Meta Platforms, Inc. “Meta,” “Facebook,” and “Instagram” are trademarks of their respective owners.

Questions about these Terms? Email support@srnadigital.com.